Privacy Policy
Effective Date: [Insert Date]
Website: seamansbookservice.com
PWJ Consulting Services Ltd., operating as Seaman’s Book Application Service (“we,” “our,” or “us”), values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
- Personal Identification Information: Name, address, date of birth, email address, phone number, passport details, and other documentation required to process applications.
- Service-Related Information: Employment history, seafaring qualifications, and supporting documents necessary to apply for a Seaman’s Book or a U.S. Merchant Mariner Credential.
- Payment Information: Credit/debit card details processed securely by a third-party payment provider. We do not store your full payment card information.
- Technical Data: IP address, browser type, device type, and website usage data.
- Communication Data: Records of correspondence when you contact us via email or through our website.
2. How We Use Your Information
- To provide and manage application services for Seaman’s Books and Merchant Mariner Credentials.
- To process secure payments.
- To communicate with you regarding your application, updates, and support inquiries.
- To meet legal and regulatory obligations.
- To improve our website, services, and customer experience.
- To send you updates, service information, or marketing communications by email (you may unsubscribe at any time).
3. Legal Basis for Processing
- Performance of a contract (to provide our services).
- Compliance with legal obligations.
- Legitimate interests (to improve services, prevent fraud, and secure our systems).
- Consent (where required, such as for marketing communications).
4. How We Share Your Information
- Government and Maritime Authorities: To process applications for Seaman’s Books or Merchant Mariner Credentials.
- Service Providers: Third-party vendors (such as payment processors, IT services, and secure transfer providers) who support our operations.
- Legal Authorities: If required to comply with applicable law or protect our legal rights.
5. Data Storage & Security
- Personal information is stored on our own secure systems.
- All transfers of sensitive documents and payment details are protected with secure encrypted transfer methods.
- We implement administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of your data.
6. International Compliance
- This Privacy Policy is designed to be internationally compliant, including with:
- GDPR (General Data Protection Regulation) – for users in the UK and EU.
- CCPA (California Consumer Privacy Act) – for users in California.
- Other applicable global privacy frameworks.
7. Data Retention
- We retain personal data only for as long as necessary to:
- Complete your application and provide services.
- Comply with legal, regulatory, and tax requirements.
- Resolve disputes and enforce agreements.
- After the retention period, your data will be securely deleted or anonymized.
8. Your Privacy Rights
- Access & Portability – Request a copy of the personal data we hold about you.
- Correction – Request that we correct inaccurate or incomplete data.
- Deletion – Request that we delete your data where legally possible.
- Restriction – Request that we limit the processing of your data.
- Objection – Object to processing for marketing or other purposes.
- Withdraw Consent – Withdraw consent at any time where processing is based on consent.
- To exercise these rights, contact us at: support@seamansbookservice.com
9. Marketing Communications
- We may send you email updates about services, application changes, or related offers.
- You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
10. Cookies & Tracking
- Our website may use cookies or similar tracking technologies for functionality, analytics, and improving your experience. You can control cookies through your browser settings.
11. Children’s Privacy
- Our services are not directed to individuals under the age of 18. We do not knowingly collect data from children.
12. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
13. Contact Us
